Return & Refund Policy

Hassle-Free Returns & Refunds

Your satisfaction is our priority. If you are not 100% happy with your purchase, we’ve got you covered!

1. Return Eligibility

We accept returns if:
✅ The item is unused and in its original packaging.
✅ A return request is submitted within 30 days of receiving the product.
✅ The item is defective or damaged upon arrival (proof required).

2. How to Request a Return

1️⃣ Email us at support@claviona.com with your order number and reason for return.
2️⃣ Our team will review and provide return instructions.
3️⃣ Ship the product back to us in its original condition.

3. Refund Process

• Once we receive and inspect the returned item, a refund will be processed within 5-7 business days to the original payment method.
• Shipping fees (if applicable) are non-refundable.

4. Exchanges

If you receive a damaged or defective item, we will replace it at no extra cost.

5. Non-Returnable Items

• Used or damaged items (unless defective upon arrival).
• Products returned without prior approval.

For any issues, please contact support@claviona.com.